We want you to be satisfied with your HOCI purchase. Because facial toner is a personal-care product, returns are accepted within 14 days of delivery only when the item is unused, unopened, and in its original sealed condition, unless the product arrived damaged, defective, or incorrect.
Non-returnable items
For hygiene and product-safety reasons, opened, used, or unsealed skincare products cannot be returned for a change of mind. This does not limit rights available under applicable consumer-protection law.
Damaged, defective, or incorrect orders
Contact us as soon as reasonably possible after delivery if an order arrives damaged, defective, or incorrect. Include your order number and clear photos when relevant so the issue can be reviewed.
Starting a return
Contact us through the store contact page before sending an item back. Returns sent without prior authorization may not be accepted. If a return is approved, we will provide the applicable return instructions.
Return shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs. If we confirm that an item was damaged, defective, or sent incorrectly, we will provide an appropriate remedy and, where applicable, cover reasonable return shipping.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or card processing times may vary. Original shipping charges are not refundable for change-of-mind returns unless required by law.