HOCI orders are shipped to eligible destinations offered at checkout. Available shipping methods, charges, and any delivery estimates are displayed during checkout before payment.
Order processing
Orders are prepared for shipment after payment is successfully processed. We do not promise a fixed processing or delivery time unless one is specifically displayed at checkout or in your order confirmation.
Delivery estimates
Delivery and transit estimates are not guarantees. Carrier delays, weather, holidays, customs, address issues, and other circumstances outside our control can affect delivery.
Shipping addresses
Please review your shipping address carefully before placing an order. If you notice an error, contact us promptly. We cannot guarantee that an address can be changed after fulfillment has begun.
Tracking
If tracking is available, it will be provided through the applicable order or shipping notification. Carrier tracking information may take time to update.
International orders
If international shipping is offered at checkout, customers may be responsible for import duties, taxes, customs charges, or other fees imposed by the destination country unless checkout states otherwise.
Delivery problems
If a package appears lost, damaged, or incorrectly delivered, contact us through the store contact page with your order number so the issue can be reviewed.